SHIPPING // RETURNS // EXCHANGES
All items are shipped from Germany.
Please allow 5 – 14 days for made-to-order items to ship.
Items in stock will be dispatched within 2 business days.
Worldwide shipments are sent and tracked via DHL and will take approximately 7 – 14 days to arrive in most countries.
For Germany, shipping times may vary between 1 – 3 days.
For Germany, shipping times may vary between 1 – 3 days.
Please note that these estimated times may be influenced by events out of our control.
DE tracked shipping – € 5.49
EU tracked shipping – € 8.49
UK tracked shipping – € 12.99
countries outside the EU tracked shipping – € 14.99
EU tracked shipping – € 8.49
UK tracked shipping – € 12.99
countries outside the EU tracked shipping – € 14.99
We are not responsible for lost or stolen mail once a tracking number has been issued.
If you have specific delivery details, be sure to add all of them at checkout.
In the unlikely case that your order arrives in a damaged condition please e-mail the following details: Order number + name on order + a photo of the damaged piece and package within 3 days of receiving and we will do our best to assist you in finding a solution.
If you have specific delivery details, be sure to add all of them at checkout.
In the unlikely case that your order arrives in a damaged condition please e-mail the following details: Order number + name on order + a photo of the damaged piece and package within 3 days of receiving and we will do our best to assist you in finding a solution.
International Orders – Customs and import taxes
Please be aware that duties and import taxes for International shipments are not included in the total at checkout, they are determined by the customs agency within the destination country. Where these occur, payment of any duties and import taxes is the sole responsibility of the recipient.
Please be aware that duties and import taxes for International shipments are not included in the total at checkout, they are determined by the customs agency within the destination country. Where these occur, payment of any duties and import taxes is the sole responsibility of the recipient.
Custom laws vary from country to country, some countries will hold your order for pick up. If you decline to retrieve your package from customs within their turn around time and it is shipped back to us, it is your responsibility to purchase additional shipping.
We are not responsible for delays due to customs.
Returns, Refunds and Cancellations
Due to the handmade nature of the jewelry, once you have chosen and placed your order, we are unable to offer refunds or exchanges due to change of mind. Please think carefully about your purchase before placing your order.
We are not responsible for delays due to customs.
Returns, Refunds and Cancellations
Due to the handmade nature of the jewelry, once you have chosen and placed your order, we are unable to offer refunds or exchanges due to change of mind. Please think carefully about your purchase before placing your order.
If you would like your item(s) delivered to a certain date, please make sure to place your order well in advance (at least 4 weeks before) to avoid late arrivals.
Please note: International items may be subject to delays due to the COVID-19 pandemic. Shipping times and rates might be affected for some countries. You can check the link below for the current status for your country.
https://www.deutschepost.de/en/c/coronavirus.html
https://www.deutschepost.de/en/c/coronavirus.html
Privacy Policy
We value our customers and therefore respect your privacy. When you place an order or make a purchase from circccles.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you if we have further questions regarding your order or purchase. We do not sell or rent your personal information to third parties. Please read our detailed privacy policy here.
Payment Methods
Credit Card – PayPal
Terms & Conditions For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr